Complaints
We recommend that you first report any complaints to us by using the contact form on this page .
If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur. You can do this via this page .
As of 15 February 2016, consumers in the EU can also file complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.